General Terms and Conditions of Use of Web Site Design Big Store www.zavodbig.com/bigdesignstore have been prepared in accordance with the Consumer Protection Act (ZVPot-OCT2), based on recommendations of the Chamber of Commerce and Industry Slovenia and the international codes for e-business.
With a purchase the buyer confirms that unconditionally and fully agrees with the General Terms and Conditions of Use and confirms their understanding. Possible condition, which expresses the buyer in the procurement process is without legal effect to the Zavod Big as an owner of Big Design Store at www.zavodbig.com/bigdesignstore
The site Big Design Store at www.zavodbig.com/bigdesignstore (hereinafter referred to as Big Design Store) is managed by Zavod Big (hereinafter referred to as vendor).
Vendor Information:
Zavod Big
Dunajska cesta 20
1000 Ljubljana
Slovenia
tel: +386 1 341 22 22
e-mail: designstore@zavodbig.si
Zavod Big is registered with the court in Ljubljana. No. Reg. cartridge: 1/35073/00
VAT ID: SI58859900
Registration number: 1647237
SWIFT: LJBASI2X
IBAN: SI56 0204 4025 3297 019, NLB
The vendor undertakes to the purchaser in accordance with the law provided the following information:
a) company identity (name and place of business, number register)
b) contact information, which enable rapid and efficient communication (e-mail, phone)
c) the essential characteristics of goods or services (including after-sales service and guarantees)
d) availability of products (each product or service that is offered in the site should be available in reasonable time),
e) the terms of delivery of products or execution of services (mode, place and date of delivery)
f) All prices must be clearly and unambiguously defined and appears to be shown, or already include taxes and transport costs
g) the method of payment and delivery
h) the duration of supply
i) the period within which it is possible to withdraw from the contract and conditions for withdrawal, and they are also about whether and how much the buyer return a product
j) an explanation of the process with the complaint, including details of the contact person or department for contacts with customers.
Offer of products
Because of the nature of the business via the Internet, offer of the products at Big Design Store is changed daily.
Prices
Prices are presented as regular price and discount prices. Regular prices shall be established by the vendor, prices apply to purchases made during the campaign and apply to buy online in case of card payments or payments to estimate the transfer to bank account.
Prices include VAT, unless explicitly written otherwise. Prices are valid at the time of contract award and have a pre-determined force. Prices are valid in the case of payment by the above methods of payment under the above conditions.
Despite the daily updating and control accuracy, it is possible that the information of the price are wrong. In this case, or in the event that the price of the product changed during the processing of orders, customer service will allow cancellation of purchase, or offer an equivalent solution to the mutual satisfaction.
A contract of sale between the vendor and the buyer has entered into at the moment, the supplier confirms the order (the customer receives an email on the status of the Order confirmed). From that moment, all prices and other terms are fixed and apply to the vendor as the buyer.
Payment Methods
The vendor provides the following methods of payment:
• by bank transfer to Account Service Big (Proforma Invoice)
• by credit cards (Visa, Mastercard, Discover, Amex) via Paypal
• the payment through an account with Paypal
The vendor shall issue an invoice in a durable medium, with the broken down costs and instructions on how to withdraw from the purchase and return the product if necessary and possible.
Promotional code
Promotional code is an alphanumeric code that the customer can use it to buy at a discount in a period of time for a specific product. Buyer enter promo code before placing an order in a special form on the website. After the award promotional code can not be further enforced.
Purchase procedure
1. Order: After contract award, the customer receives a notification by e-mail that the contract was accepted to the queue.
2. Order Processing: vendor contract review, check availability of items ordered and the order confirmed or rejected on the ground. The vendor can check to ensure the accuracy of the information or call the customer to supply his contact telephone number. While confirming the vendor informs the buyer by e-mail of the scheduled delivery time. The purchase contract items ordered between buyer and vendor at this stage definitively concluded.
3. Contract completion: Vendor within the time goods are prepared, and informs the buyer by e-mail. The vendor in the same time educate the customer on a policy of returning the goods, where they can contact in case of late delivery and where to contact in case of complaints.
Delivery time
Vendor during the five and a maximum of 30 working days from receipt of order preparation products in the dispatch center for collection and delivery to the customer.The delivery time shall not include the time of customs clearance and transportation.
Terms of delivery are informative and do not bind the vendor to the supply made exactly on the scheduled date. In any case, the supply of grace does not mean to cause harm to the buyer, the buyer to justify the payment of interest or the possibility of canceling the contract in hand. Deliveries are made with regard to availability of products taking into account the order of orders. In the case of force majeure, the vendor is not obliged to make delivery, which is especially true in cases of war, riots, fire, strikes, so all of the Company’s external, unpredictable and neodklonljive events.
Withdrawal from the purchase, the return of goods
The buyer has the right to return goods bought without any compensation. However, it is obliged to bear the costs incurred in returning the object of purchase. The intention to return the buyer is notified in writing to the vendor within 14 days of receipt of goods, namely the contact email address registration designstore@zavodbig.si or by mail to: Zavod Big, Dunajska cesta 22, 1000 Ljubljana, Slovenia and the goods returned within a further 30 days.
The buyer is entitled to 15 days of receipt of goods the company reported (to the contact e-mail designstore@zavodbig.si to cancel the contract without being required to give reasons for its decision. If the buyer withdraws from the contract, the cost of return borne by himself. Goods to be returned to the vendor within 30 days of the filed notice of withdrawal from the contract (purchase).
Received the goods must be returned undamaged and in the same amount in the original packaging.
Cost recovery and / or clearance of any goods incurred by the buyer. After receiving the product, the vendor undertakes to return the purchase price paid (as is evident from the invoice), less bank charges and / or the cost of tariffs within 30 days of receipt of notice of withdrawal from the contract payments of refunds we perform on the customer’s bank account.
Return of goods received within the company to withdraw from the contract is considered to be the message of withdrawal. The vendor assumes no liability for damage or loss of goods during recovery.
The possibility of recovery does not apply to software, audio and video media, or if the consumer has the safety seal, journals and subscriptions for events, if the termination of the contract reported less than 15 days before the event.
Warranty
For products ordered and purchased at the online store Big Design Store the warranty terms in accordance with Slovenian law. This warranty is valid by following the instructions on the warranty, and upon presentation of invoice. If no warranty information, product has no warranty. Bags from Big Bag collection due to the use of recycled materials in the application of paint can withdraw the product, which can not be a cause of complaint.
Contact the enforcement of guarantees
Zavod Big, Dunajska cesta 20, 1000 Ljubljana, Slovenia
tel: +386 1 341 22 22, e-mail: designstore@zavodbig.si
Delivery
Mail delivery is made by Pošta Slovenije, but the vendor reserves the right to choose another delivery service, if this contract can be completed more efficiently.
Upon delivery the buyer receives the invoice on which the information is on the right of return and the conditions and manner of implementation of the freedom. Those are all the necessary information to the address where the customer can write in response to complaints, warranty and other services after the completion of the contract.
Cut Liability
The vendor is trying to ensure promptness and accuracy of the information posted on its Web site. However, it may happen that data (price, delivery time, product attributes) are not timely updated. In this case the vendor inform the buyer about the changes and enable to withdraw the order or suggest another appropriate solution.
Even if the vendor tries to provide accurate pictures of sales items, all photos are symbolic. Photos do not guarantee product properties.
The vendor has a right to amend the Terms and Conditions at any time and in any event, whatever the reason and without prior notice.
Buyer responsible for the accuracy and truthfulness of the information recorded in electronic form of the contract and is responsible for incorrect, inaccurate or fictitious information. The vendor, in case of the purchasers errors, abuse or violation reserves the right to enforce claims for damages.
Security
The vendor uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payment. To secure authorization and credit card transactions is provided by Paypal. Credit card authorizations are made in real time with immediate verification of data from banks. Card details are not stored on the server of vendor.
The vendor is committed to permanent protection of customer personal data, which are:. name, company, e-mail address, contact phone, primary address and shipping address, country of residence, time and date of registration and archiving of communication with the vendor.
The vendor will use the personal data solely for the fulfillment of the contract (the sending of information material, tenders, invoices) and other necessary communication.
Purchaser information in no case be handed over to unauthorized persons.
For the protection of personal data is also responsible by the customer, both to ensure the security and relevant software (antivirus) to protect your computer.
Communication
The venodr will contact users through the means of distance communication only if a buyer does not explicitly object.
Informational e-mails will contain the following elements:
• clear and unambiguous will be marked as advertisements,
• the sender is clearly evident,
• various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them
• To clearly presented manner unsubscribe from receiving advertisements
user wishes not to receive advertising messages, the provider explicitly adhered to.
Complaints and disputes
Vendor respects the existing consumer protection laws. The vendor, after all reasonable efforts to comply with their duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the buyer can connect the phone or by e-mail. The appeal shall be submitted via e-mail address designstore@zavodbig.si. Complaint procedure is confidential.
The vendor is aware that the essential characteristics of consumer dispute, at least in terms of judicial resolution, and its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute. This is also a major obstacle to the consumer does not initiate proceedings before the court. Therefore, the seller seeks their best to resolve any disputes amicably. Vendor and buyer agrees that official language for solving complaints and disputes is Slovenian
If in any contractual disputes negotiations do not solve the problems disputes are settled at the court in Ljubljana, Slovenia
Slovenian version of this document can be downloaded here.
Zmago Novak, CEO
29. 11. 2010